ITCC Fall In-Person Member Meeting recap

Over 30 ITCC member representatives joined together at SAP in San Ramon, California for two days of learning, sharing and networking with colleagues during the Fall In-Person Member Meeting. Each fall, members convene in one location to discuss the latest in IT certification best practices and industry trends. The meeting kicked off with attendees introducing themselves and sharing a challenge they are facing within their role in the IT certification industry and one business tool or process they use to be more efficient in their role. Discussion was lively and these challenges were discussed over the duration of the meeting. Information exchange was free flowing and the energy was contagious.
The first day was also highlighted with a Member Case Study presented by Scaled Agile followed by a lively brainstorming session. During the brainstorming session, attendees split in to 4 groups to discuss Subject Matter Experts, Performance Based/Remote Proctoring, Expiring vs Retiring exams, and Budget/Business plans. Members shared their expertise and challenges within their groups to collectively determine solutions for each other’s challenges.

Day two provided attendees with brief ITCC business updates, task force updates, and a vendor panel discussion. Representatives from five member vendors participated in the panel discussion focusing on industry trends. A final brainstorming session was conducted to tie up any last minute questions for attendees to take back and implement possible new ideas. To conclude the meeting, Kristin Gibson was announced as the Chair for ITCC serving a 2-year term January 1, 2019 – December 31, 2020.

Looking to learn more about the details of the meeting? The presentation and meeting minutes are available for members online. Contact ITCC HQ for access today.

Looking forward to sunny conversations in Orlando, Florida in March 2019. Would love to see you there.

September Member Meeting

Challenges in GDPR Compliance for International Certification Programs, and Preparing for Other Privacy Regulations Waiting in the Wings

Presenters: Robert Pryor – Director of Corporate Compliance & Security, PSI Services and Marc Weinstein – Chief Privacy Officer and Vice President of Investigative Services, Caveon

Thursday, September 20, 2018 – 11:00 a.m. – 12:00 p.m. CT

Abstract: Now that GDPR has been in effect for nearly four months, certification organizations that process personal data as part of their business should be past the initial learning curve of GDPR basics. In this session, the presenters, both with extensive experience in the certification business, will discuss the technical and legal components of the greatest challenges certification organizations face in complying with GDPR. Presented in a conversational format, the presenters will offer their opinions on effective solutions to address GDPR challenges that include data minimization, maintaining security while respecting privacy, honoring subject access rights and criteria for selecting vendors to serve as data processors. The presentation will conclude with a high level summary of recently enacted and soon to be enacted US and international privacy laws that certification organizations will be required to understand and comply with in the near future.

If you do not already have this meeting in your calendar,
please contact 
ITCC today to have the invitation sent to you!

ITCC October In-Person Meeting

The ITCC Fall Member meeting will be here before you know it! Please RSVP and book your hotel now.

This is a fantastic opportunity to connect, learn and share with other IT certification professionals. I attended my first in person member meeting last Spring and walked away truly inspired. So much so, that I joined the Marketing Task Force and now more recently became Chair of that Task Force.

The ITCC members have a shared, active mission. We are making a difference. We understand the critical value of certification programs. We want to connect with peers and share new ideas, discuss trends in the marketplace and have those resources to reach out to when we want to discuss strategic courses of action, path A or path B and what worked or didn’t work.

So, please join your fellow ITCC members on Monday, October 15 and Tuesday, October 16, 2018 in San Ramon, California. This day and a half meeting will include networking and group discussions to examine industry trends and share your personal experiences. Based on feedback from previous meetings, there will be more time for “Solve My Problem” brainstorm sessions and Company Case Studies on both Monday and Tuesday. Please register today.

~ Kristin Bernor, Questionmark

ITCC Marketing Director


Meeting Location

SAP America, Inc. – San Ramon

2700 Camino Ramon, San Ramon, CA 94583

Date & Times

  • Monday, October 15th
    • Member Meeting 1:00 p.m. – 5:00 p.m.
    • Member Dinner 5:30 p.m. – 7:00 p.m. in the Round House Event Center at SAP
  • Tuesday, October 16th
    • Member Meeting 8:30 a.m. – 3:00 p.m.

Meeting RSVP

Be sure to RSVP here. Please note that there is a $50 fee to support covering costs. With different reimbursement policies from each of our member companies, a receipt will be provided to mark it as either a registration fee for the meeting or as a meal cost for the reception, whichever the member chooses when providing their RSVP.

  • If you select the registration fee, your credit card will be charged the day of the RSVP and a receipt will be provided.
  • If you select meal, you will receive a secure link to pay on the day of the reception for ease of reimbursement from your company.

Please RSVP early to ensure we have an appropriate count for the meeting.

Recommended Hotel Accommodations

There are two hotels within close proximity to the meeting location that we recommend. Please note that an ITCC room block is unavailable.

ITCC June Member Meeting

Using Gesture-Based Behavioral Biometrics to Identify and Authenticate Online Learners

Presenters: Mark Sarver, Chief Behaviorist at BioSig and Jim Lucari, Head of Certification Development at HPE
Thursday, June 21, 2017 – 11:00 a.m. – 12:00 p.m. CT


As ITCC members look to move beyond physical testing centers to deliver content and certifications online, it is essential to authenticate and validate the online participant. With over 12 million uses in 95 countries, Biometric Signature ID offers a patented gesture-based biometric solution where the participant draws their password using a mouse, stylus or touchpad instead of typing it. This solution requires no additional hardware, no software downloads and has been independently tested to be as accurate as a fingerprint without the equipment or risk of liability.  Hundreds of colleges, universities and businesses use BioSig-ID to identify and authenticate users. Jeff Maynard, CEO, and Dr. Mark Sarver, Chief Behaviorist, will discuss the technology, the applications across multiple industries, forensic reporting and a use case for ITCC members.

If you do not already have this meeting in your calendar,
please contact 
ITCC today to have the invitation sent to you!

ITCC Fights to Support Certified Professionals

Red flags were raised when the ITCC was informed of Louisiana House Bill 748, which proposed restricting use of the term “certified” for professionals, and leadership promptly huddled together to determine how to best serve the Certification community we represent.  The bill included language suggesting that professionals who had earned specialist credentials would not be able to present themselves as certified. If the bills passed with this language, it could set a precedent that certification programs no longer determine if one is certified.

The ITCC leadership took action and quickly joined a coalition led by the Institute for Credentialing Excellence working to change the bill to allow certified professionals to identify themselves as such. ITCC leadership also decided to contribute financially to this work believing it to be in the “best interest” of the ITCC membership.

Due to these efforts, and to the efforts of many associations coming together to oppose the bill, the concerning language regarding the use of the term “certified” was deleted entirely by amendment. “This is a big win for us. It was an opportunity for the ITCC voice to be heard, and we are happy to be a part of the many associations working together to highlight the value of certifications, and proud to positively impact the community,” ITCC Chair, Gibson stated.

The ITCC is a community looking out for and supporting certified professionals within the IT industry. “Our mission is to promote IT certifications, grow professional certifications, and help to shape the industry. We are committed to broadcasting the value of skilled, certified professionals to stakeholders and generating global awareness. United together under ITCC, our voice is stronger than the individual companies members work for, and a huge benefit to the community ” ITCC Chair, Gibson stated.

Holding true to its mission, ITCC keeps a strong pulse on certification issues and works hard to represent the best interest of the industry. if you do hear of additional issues or bills within the industry that ITCC should address, please reach out to

IT Certification Council Awards: How We Determine the Winner

For the past four years, the IT Certification Council has awarded the Innovation Award for new and innovative ideas in IT certification. Often it is very difficult to evaluate and assign a ranking to the contributors.

This year was no exception. Choosing a winner among the top three finalists — even more difficult. How do we do it? Let’s first start with the criteria. Any organization with a focus on IT certifications can participate whether you are an IT company or a vendor. They do not need to be a member of the ITCC for submission of an innovation. In fact, this year the award nearly went to a non-member company.

We start with the written submission. All submissions will be distributed to the judging panel for the first phase of judging. The judging panel is comprised of experienced professionals working in the IT certifications industry. Judges score the applications based on the how well the written submission addresses each of the Judging Criteria Questions. The scores from each judge are totaled to get the submission scores. The top finalists will be selected for the presentation and interview phase of judging.

The scoring for the written submissions are done through a weighted-factor scoring method that once completed yields a total number for each submission. That allows us to select the top three as finalists without prejudice. The criteria is as follows:

  • How strategic was the genesis of the innovation?
    Does it address a known weakness or threat, expand on a strength or opportunity, expand market share, develop a new product, service a new client base, etc.
  • What was the level of innovation?
    Was it to improve an existing process/product/service or create a new process/product/service, was it an application of existing technology in the market or new technology, was it a high risk exploration or a low risk exploration.
  • What values or benefit did it create for one or more stakeholders?
    How did your innovation bring value to those who hold some influence over the certifications you build?  How does it benefit them while still being a benefit to the individual certified professional?
  • How well do the measurable results demonstrate an impact of the innovation?
    Provide hard data. Show how numbers of certified professionals improved due to your innovation, or how much time or effort was saved. Be as specific with numbers as possible.
  • How valuable were the lessons learned for the industry?
    Versus for the organization or the individuals involved.

Each finalist will be asked to give a 15-minute presentation explaining the innovation. Emphasis is placed on clearly defining the innovation, the reason the innovation was developed, the benefits to the different stakeholders, the measurable results, and the lessons learned. Following the presentation, the judges are given 15 minutes to ask questions of the innovation representative.

The judges discuss their evaluation of each of the finalists and then come to consensus on the winning submission. We then notify the winner and announce at our Spring face-to-face meeting.

In addition to receiving an award and recognition for their innovation, award recipients receive a digital badge they can share to highlight their accomplishment.

Innovation Award winners include Microsoft (2015), The Linux Foundation (2016), IBM/Acclaim (2017), and SAP (2018).

Contributing author: Jim Lucari, Vice Chair, IT Certification Council


February ITCC at ATP Member Meeting

Mark your calendar to join ITCC February 17-18, 2018 in San Antonio, Texas. This member meeting will be taking place during the ATP Innovations in Testing conference. You do not need to attend ATP to attend these ITCC events!

Dates & Times:

  • Saturday, February 17
  • Sunday, February 18
    • Member Meeting: 9 a.m. – 3 p.m.
    • ITCC Guests welcome: 10 a.m. – 3 p.m.

Members, be sure to RSVP here. Please note the $50 fee to support covering the cost of Member activities. Click here to view the Member Travel Memo.

ITCC Guests
can RSVP here, and are welcome to join free of charge. Click here to view the Guest Travel Memo.

Hotel Reservations
If you haven’t reserved your accommodations yet, we recommend you do so as the hotel tends to sell out. Reservations can be made here.

Have questions about the in-person meeting or your membership? Want to learn more about other members of the group? Interested in getting more involved? Contact ITCC HQ for more information and support!

ITCC January Member Meeting

Blockchain: Turning Academic Credentials Problems Into Opportunity

Presenter: Leon Katsnelson, Director & CTO, Emerging Technologies, IBM Analytics Platform
Thursday, January 18, 2017 – 11:00 a.m. – 12:00 p.m. CT

Academic credentials fraud is more rampant than ever. From diploma mills, corrupt school administrators, and “certificate artists”, academic credentials are under assault destroying credibility of the credentials and the institutions that issue them and devaluing the effort of legitimate learners. Popularity of online learning and micro credentials only amplifies the problem. In addition, the costs of issuing, verifying and safekeeping credentials have skyrocketed. Blockchain provides not only an elegant technological solution to the problems of fraud and escalating costs but also a real opportunity to connect skills with employment, to help national and local governments with economic development and attracting investment and to help learning institutions become really effective at lifelong learning that spans geographic boundaries.

If you do not already have this meeting in your calendar,
please contact ITCC today to have the invitation sent to you!

Be Recognized as an IT Certification Innovator

Innovation Award: Call for Submissions Now Open!

Nominations are now being accepted for the Information Technology Certification Council’s (ITCC) Innovation Award. This annual award serves to recognize leadership initiatives that have positively impacted your company or the IT certification industry.  If you or someone you know has added value to a product, service, or initiative within industry, we encourage your submissions!
Submission Qualifications

  • Implementation of an innovative test, process, or service within the past two years
  • The product, service, or initiative must produce value for one or more stakeholders within the IT certification industry, such as, but not limited to:
    – Increased security of a test
    – Resulted in a new method for evaluating competencies
    – Improved convenience or market access to your certification program
    – Enhanced the respect and demand for certified professionals
  • Open to companies and individuals in the IT certification industry (ITCC membership is not required)

Participants must write a brief abstract of 1,000 words or less responding to each of the questions in the application and a follow-up presentation with an interview will take place if the submission is selected as a finalist.

Nominations will be accepted through Friday, January 5, 2018. The award presentation will take place at an ITCC event gathering during the ATP Innovations in Testing Conference in San Antonio, Texas in February 2018.

For application information and to learn more on the process, please download the information page.

Have questions about your membership? Want to learn more about other members of the group? Interested in getting more involved? Contact ITCC HQ for more information and support!

IT Certification Council: 10 Years and Counting

Authored by Chuck Cooper

Hard to imagine it’s been ten years already. Back in 2007, a few IT companies, including IBM (who I was still with at the time), HP, Sun, and CompTIA, came together with a common purpose. We wanted to add focus to our certification programs, in what was primarily an education and learning conference forum. We realized that while our programs differed in their product and test content, we shared many of the same challenges in the operation and growth of our programs.

We started with monthly conference calls and used popular conferences as our annual face to face gatherings. Initially, CompTIA helped host our gatherings. Then in 2010, we formalized our Council by bringing in SmithBucklin as our management organization. That’s when we really began to gel.

Our common challenges, as IT certification companies, remained our singular focus. As one of the member companies, I can tell you that I personally benefited from many of the ITCC’s efforts and deliverables. Marketing efforts to grow awareness on “why get IT certified,” and papers on the value of getting certified. Securing Certifications Task Force (which I had the pleasure to lead for about seven years) drove proactive efforts to prevent, detect and apply real consequences to individuals that do non-independent test taking (NITT, aka cheating). Most recently, the Badging initiative, which is taking a leadership role to document and promote the possibilities of badges– and how they can complement a company’s IT certification strategy.

The strength and true value of the ITCC, and my personal involvement over these ten years (even in post-retirement) is collaboration. To meet and share monthly with my peers–experts in the IT certification industry– is of immeasurable value. Even more, it’s the access to these same experts for an ad hoc, quick 10-minute call, to ask a question and get an opinion that helped me in my program.

We had no idea ten years ago, when a half dozen of us started our conference calls, that it would evolve to the current Council, with 22 member firms, with multiple initiatives, social media presence, and monthly education sessions.

I’ve had the pleasure to have served as vice chair of the ITCC for about seven of the years, and chair of the Securing Certifications Task Force for many of those years as well. I stay involved monthly in member and Task Force calls, even after my retirement from IBM, because of the friendships I’ve made with my peers, as well as my belief in and love for the IT certification industry. I have received far more than I have given!

Meet Chuck Cooper

Chuck Joined IBM in 1969. He initially
held roles in Program Development and Marketing of IBM’s Database Inquiry systems and Document Publishing
systems. Chuck helped IBM develop a
new Business Partner channel of Web Integrators (regional system integrators),
and then moved into his role of Program Director of IBM’s Professional Certification programs. Chuck held the position until retiring in 2016. Chuck also served as
one of the founders of the IT Certification Council (ITCC), and was vice-chair of the ITCC for 6 years. He also currently remains involved in the Test Security initiative for the ITCC.