ITCC Member Spotlight – August

This is the fourth in a series of ITCC member spotlights where member companies respond to a series of IT certification questions. Member companies were asked to respond to the following questions focusing on their area of expertise as a certification issuer or supplier. 

What is the primary objective of your certification program?

Our main goal is the validation of candidate skills to sell and deploy our solutions.

Who is your target audience?

We focus on channel partners, but also target HPE customers and internal pre-sales technical audiences.

What do you see as the biggest opportunity for the IT Certifications industry?

Helping executive leadership understand the value of IT certification.

What do you see as the biggest challenge facing the IT Certifications industry?

Keeping certifications current.

How does your IT certification program contribute to your company’s overall business?

Our channel partners provide 80% + of our revenue. We enable the partners through our partner program.

What has been the biggest benefit of your ITCC membership?

Collaboration among peers from other member companies.

This is a monthly blog post so please check back next month to learn more about another member company. 

Visit https://www.itcertcouncil.org/Membership/Join if you are interested in joining the ITCC or email info@itcertcouncil.org for further information.

ITCC Member Spotlight – July

This is the second in a series of ITCC member spotlights where member companies respond to a series of IT certification questions. Member companies were asked to respond to the following six questions focusing on their area of expertise as a certification issuer or supplier. 

Microsoft, a certification issuer, whose responses were provided by Liberty Munson, Principal Psychometrician.

What is the primary objective of your certification program?

Our key objective is to drive adoption and the use of Azure and other Microsoft technologies. 

Who is your target audience?

We’re focused on IT professionals and developers. 

What do you see as the biggest opportunity for the IT Certifications industry?

To revolutionize assessment by leveraging technologies that are the basis of our certifications (e.g., certifying while doing). Why are we making people take exams at test centers?

What do you see as the biggest challenge facing the IT Certifications industry?

Keeping content up-to-date.

How does your IT certification program contribute to your company’s overall business?

Driving Azure consumption. 

What has been the biggest benefit of your ITCC membership?

Sharing problems and potential solutions, ideas that are generated through these member conversations. 


This is a monthly blog post so please check back next month to learn more about another member company. 

Visit https://www.itcertcouncil.org/Membership/Join if you are interested in joining the ITCC or email info@itcertcouncil.org for further information.

July Member Meeting

Title: Soft Skills – The Other Side of Competence

Abstract: OK! You know they can code, but can they help the team be more innovative and get work done faster?  You know they can analyze large data sets, but can they make smart decisions that consider your political realities and practical feasibility?  This session is about the challenges of assessing the most sought-after soft skills – collaboration, communication (persuasion), creativity (adaptability), and critical thinking (risk assessment).  Judy will share what other organizations are doing to define soft skills in ways that are relevant to their work context.  You will get examples of how to operationally define soft skills so they can be assessed.  She will share common mistakes and best practices.  So, bring your questions and be prepared to share.

Speaker: Judith Hale, CEO at The Center for International Credentials, LLC

Speaker Bio: Judith Hale, PhD., CPT, CACP and ibstpi Fellow has been a consultant to the private and public sectors across all industries for more than 30 years.  She is known for her innovative approaches to measuring competence.  Her certifications are being used in more than 90 countries.  Her award-winning books are used as texts by major universities.  She was awarded her PhD by Purdue University and her research was on how to reduce bias in job studies.  To learn more about her and her work visit www.HaleCenter.org.

Thursday, July 18th: 11:10am – 12:00pm CT

ITCC Member Spotlight – June

Welcome to the first in a series of ITCC member spotlights where member companies respond to a series of IT certification questions. Member companies were asked to respond to the following six questions focusing on their area of expertise: certification issuer or supplier. 

National Instruments, a certification issuer, responses were given in combination by Elwood Fischer, Global Customer Education and Certification Engineer, and Nate Letchford, Certification Engineer.

What is the primary objective of your certification program?

Promoting best practices and verifying excellence in the use of our hardware and software products

Who is your target audience?

Immediate target is individuals who work using our HW & SW. At a higher level, companies who use our products and need competent individuals to do the work. All NI customers.

What do you see as the biggest opportunity for the IT Certifications industry?

Elwood: Increasing prominence of search results which link credentials and relevant jobs. For example, searching a credential yields jobs that require that credential, and searching for a job yields information about which credentials are relevant. Also, increased use of PBT (performance-based testing) /PT for candidates to demonstrate their abilities.

What do you see as the biggest challenge facing the IT Certifications industry?

Clear understanding by the consumers of IT credentials, especially potential employers, of which credentials are appropriate for which jobs. Also, bandwidth & latency around remote exams. Exam security with remote delivery.

How does your IT certification program contribute to your company’s overall business?

Helps customers purchase and apply our hardware and software with confidence, and helps maintain the reputation of our HW & SW by reducing the occurrence of poorly implemented applications of our product. Customer advocacy, verification of engaged power users.

What has been the biggest benefit of your ITCC membership?

Networking with colleagues who are knowledgeable about the challenges and best practices of IT Certifications and credentials. Collaboration with other members, validation of strategies we’ve used, exploring potential new technologies/strategies/programs/policies and learning what works from the experience of others.

This will be a monthly blog post so please check back next month to learn more about another member company. 

Please visit https://www.itcertcouncil.org/Membership/Join if you are interested in joining the ITCC or email info@itcertcouncil.org for more information.

2019 Fall In-person Meeting

It’s official! Our next in-person member meeting will be hosted by National Instruments in September. Who’s excited?!

Every time we all get together in person, it’s a magical experience. Let’s review the personal journey we all go on:

  • Before the meeting – we are full of anticipation to see our colleagues and hear what they have been working on and how it can impact our own programs
  • During the meeting – we are charged with energy and exhilarated sharing ideas and learning from presentations provided by Amazon and Adobe as well as group brainstorming….Plus a beautiful view of the Texas Hill Country while networking with colleagues at z’Tejas
  • After the meeting – we are reflective on all that we have learned and ready to take action

The ITCC membership is comprised of global organizations that set the stage for what other companies will be implementing in the future. We are the certification market leaders and each of us wants to make sure that we have full comprehension and future strategic thinking of how to progress certifications to maximize the benefit to our participants, organizations, partners and self.

Let’s continue to further develop the future of IT certifications together. Your presence at the September meeting is officially being requested.

Date: September 16th -17th, 2019 Location: National Instruments in Austin, Texas

Please contact info@itcertcouncil.org with any questions.

May Member Meeting

Title: Implementing Dynamic Item Generation: Results and Lessons Learned

Speakers: Dr. David Foster, CEO at Caveon and Arthur Altman, Program Manager of Education Services at SailPoint Technologies

Speaker Bios:

Dr. David Foster –

  • CEO of Caveon
  • Introduced online proctoring to the testing industry at ATP in 2006
  • Responsible for certification testing at Novell from 1990-1997, introducing adaptive testing to a global IT audience, simulations-based testing, and several new item types.
  • Recently introduced the security-centric item designs, DOMC and SmartItems.
  • BS in Psychology and PhD in Experimental Psychology from Brigham Young University and postdoctoral fellowship from Florida State University.

Arthur Altman – Scoped, specified and stood up SailPoint Technologies Professional Certification Program from scratch, including:

  • Business case for the program, detailed requirements, multi-year business plan
  • Program policies and procedures
  • Exam development methodology (decision to partner with Caveon)
  • Program execution, including exam development
  • Selection and implementation of enabling software and the needed integrations to sell exam enrollments, provide online proctoring, and transmit exam results to Identity University
  • Beta testing with SailPoint partners and employees

B.Eng.(Hons.) Electrical Engineering, McGill University

MSEE (Computer Engineering), Carnegie-Mellon University

SM EE and SM Management, Mass. Inst. Of Technology (Sloan School)

Thursday, May 23rd 2019: 11:00am – 12:00pm CT

April Member Meeting

Non-independent Test Taking on a Performance-Based Exam: Two Case Studies Look at Policies, Issues and Lessons Learned

Presenter: Elwood Fischer, , Certification Engineer & Global Customer Education, National Instruments

Abstract: When a set of responses to a performance-based exam appears too similar for coincidence, questions can emerge and finesse may be required in applying policies and procedures. For example, ‘How firm a response is warranted by the evidence?’ and ‘What response is most in line with our goals?’ This presentation will use two case studies to highlight how we recently navigated these challenges and to provide a prompt for shared thought and discussion.

Thursday, April 18th 2019: 11:00am – 12:00pm CT



ITCC 2019 Spring In-Person Meeting Recap

A record number of ITCC member representatives joined together in Orlando, Florida for a full day of sharing, collaborating, and networking with colleagues during the Spring In-Person Member meeting. Each spring, members convene in one location to discuss the latest in IT certification best practices and industry trends. The meeting kicked off with attendees introducing themselves and sharing what they would like to gain from the meeting. Attendees were eager to share their expectations for the meeting and set a positive tone for the day. Key themes on our members’ minds are reflected in the word cloud above.

The morning was highlighted with the presentation of the 2019 ITCC Innovation Award winner followed by a lively brainstorming session. ISACA was honored as the 2019 Innovation Award winner for their innovative approach to journey mapping. Sheri Buergey, Senior Manager for Organizational Change, Learning and Development with ISACA, was on hand to accept the award and present the submission to the attendees. The brainstorming session provided the opportunity for members to split into four groups to discuss test delivery environments meetings the needs of the test audience; preventative measures being used against test fraud; challenges in moving from MCQ to performance based testing; and artificial intelligence impacts on exam development.

The afternoon featured an industry panel discussion followed by a founding member panel. The industry panel sparked lively conversation regarding industry trends, business impacts considering the growing emphasis on privacy, and innovative solutions for customers. The founding member panel consisted of representatives from four of the first ITCC members to discuss how the ITCC has evolved and ideas moving forward.

Looking to learn more about the details of the meeting? The presentation and meeting minutes are available for members online. Contact ITCC HQ for more information on becoming a member.

ISACA Wins the 2019 ITCC Innovation Award

Join us in congratulating ISACA for winning the 2019 Innovation Award! This annual award serves to recognize leadership initiatives that have positively impacted a company or the IT certification industry. ISACA’s innovative approach to journey mapping allowed for them to quickly solve problems, as well as turn future strategy into a narrative that the entire organization and partners could get behind. It has been such a powerful tool for them to ensure that they are quickly and deliberately focusing efforts and resources where customers will see the value. ISACA is an independent, nonprofit, global association that engages in the development, adoption and use of globally accepted, industry-leading knowledge and practices for information systems.

“It is with great pleasure that we recognize the wonderful and innovative improvements that ISACA made for their certification program and most importantly for their candidates. Taking a step back and evaluating our programs from various personas can certainly lead to greater candidate and organizational satisfaction. Congratulation to ISACA for choosing to do this, making the improvements and for being our 2019 Innovation Award recipient.” ~Kristin Gibson, ITCC Board Chair

The award was presented at the Spring Member Meeting in Orlando, Florida on March 17, 2019. For information on the ITCC Innovation Award and past award winners like SAP and IBM, please visit the Innovation Award page found on the ITCC website.

Sheri Buergey, Senior Manager for Organizational Change, Learning and Development with ISACA received the award during the ITCC spring member meeting in Orlando, Florida.

For additional information on the ITCC or becoming a member, contact info@itcertcouncil.org.

What’s In a Badge?

A few years ago, digital badges (badges) started popping up and people weren’t really sure what to think of them. Today, thousands of organizations across the world issue badges, from non-profits to major employers and educational institutions at every level. But, what does a badge represent? The answer is that not all badges are created equally. Badges can be used to represent all types of accomplishments – obtaining a certification, completing a training curriculum, or attending a conference or webinar. So, how do you know what the individual did to earn the badge? It’s very simple: click the badge and see!

Read the full paper, written by the ITCC Badging task force, here.

For additional information on the ITCC or becoming a member, contact info@itcertcouncil.org.